Update: I just received an email from support, the reports will show up in my account tomorrow at 6:00 AM. [9/23/2008 3:21 PM ET]
I typically will not write about anything non-technical but I will make an exception this time. Why-oh-why is it like pulling teeth when dealing with the iPhone App Developer Program support. I get the feeling that when I call and wait my turn in the phone queue, all I am getting to talk to is a receptionist who is going to “escalate the matter”. When asked how long it will take to get a response back, I am told that it will take a week to a week and a half. This is a VERY simple matter. All I want to know is how many downloads my app has had. Shouldn’t this automatically, programmatically for that matter, be turned on in the iTunesConnect portal by default when an app goes live? If that was the case, I could be writing a blog post about how awesome the developer program is, but no, I am stuck here writing in frustration.
Having dealt with Apple support for a Macbook Pro a couple of times, the iPhone Developer support seems like a bunch of amateurs who have no idea what’s going on. As an AAPL share holder, I am glad that the general public does not have to deal with the iPhone Developer support, as it would turn people away in droves.
If anyone with power to help in this situation is reading this post please feel free to contact me at rswarthout [at] gmail [dot] com.